Any issue you face with respect to Authentication/Service/Registry/Interaction/Windows/Traffic/Network/update can be checked from the ZCC logs.
Exporting logs in ZCC:
Right click on Tray Icon to Export the logs or Export Logs from “More” options in debug mode. Exporting logs is the preferred method (ZIP file).
When to open which log file?
AppInfo - To leverage information about system, application, CPU utilization, Route print etc. for troubleshooting issues
Setupapi.dev - To troubleshoot installation issue (such as driver error coming during the installation).
ZSAAuth - To extract Authentication logs / API admin keepalives.
ZSAService - To extract sessions and registry information https://help.zscaler.com/z-app/zscaler-app-registry-keys
ZSATray - To inspect anything that is coming up as an error on the Zscaler client connector would be there under ZSATray logs
ZSATunnel - To inspect connection to service edge, mobile portal, or any application we are accessing.
ZSAUpdate - To dissect issues arising when the ZCC is attempting to update to any particular version or to the latest version.
By checking the respective log files corresponding to the issue, you can identify where the issue is so that you can take the required action accordingly e.g. If you are facing an authentication issue, then you can refer to ZSAAuth logs.
